What to Expect: Care Guidelines & Service Policies

• If you need to cancel or reschedule, we kindly ask for at least 24 hours' notice.
• Cancellations made within 24 hours will incur a $50 late cancellation fee.
• Missed appointments without notice will be charged 50% of the session fee.
• Exceptions may be made in emergencies at our discretion.

• Care packages must be paid in full unless a payment plan is arranged.
• If you miss or cancel a session late, it will be deducted from the package.
• Sessions can typically be rescheduled within 30 days, subject to availability.

• Care packages are non-refundable but may be transferred to a family member or friend with written approval.
• All package sessions must be used within one year of purchase unless otherwise specified.

Payment Information

• Payment is due at the time of service.
• We accept cash, check, Zelle, Venmo, and all major credit cards.
• A 3% processing fee applies to all credit card payments.
• HSA/FSA cards are accepted for eligible services.

Insurance Options

• We do not bill commercial insurance directly.
• We can provide a superbill for clients seeking out-of-network reimbursement.
• It is the client's responsibility to check their plan's benefits and submit claims.

• Maintain good hygiene and dress appropriately for your session.
• Prepare a calm, designated space to support your healing session.
• Avoid wearing strong fragrances or perfumes.
• Inform us of any allergies or sensitivities before your session.

• If you're feeling unwell, have a contagious illness, or a skin condition that may interfere with treatment, please contact us to reschedule.
• We maintain strict sanitation protocols between clients for your safety.

• Any inappropriate behavior or language will result in immediate termination of services.
• Treatment is provided within the scope of occupational therapy and complementary wellness services.
• We do not diagnose conditions or prescribe medications.
• We are happy to coordinate with your healthcare team, with your written consent.

• Remote check-ins between visits
• Personalized home programs and tools
• Collaboration with your healthcare providers

• Supportive resources tailored to your goals
• Education about your condition and self-care strategies
• Progress tracking and plan adjustments as needed